Satisfaction Policy
Your Confidence is Our Priority.
At FiberOptic Resale Corp (FORC), we stand behind the quality of our products and the satisfaction of our customers. Our policies are designed to ensure you have a seamless and reliable experience with every order.
1. Satisfaction Policy
If you are not 100% satisfied with your purchase, please contact us toll-free at 877-287-7535 to arrange for an exchange or return.
Return Conditions: Stock items may be returned following a prompt inspection of the received goods.
Reporting Discrepancies: Any discrepancies regarding your order must be reported to FORC within 24 hours of receipt.
2. Terms and Conditions
All orders are subject to the FORC Standard Terms and Conditions. Our acceptance of any Customer Purchase Order (PO) is expressly conditioned upon the agreement to these terms. [Click here to review the full FORC Standard Terms and Conditions.]
3. Warranty Overview
FORC warrants that our products will be free from defects in materials and workmanship, conforming to original manufacturer specifications.
Warranty Period: The fixed warranty period begins on the date of purchase. A valid proof of purchase is required; otherwise, the period will be measured from the date of sale indicated in our internal records.
Our Commitment: If a product is not in good working order during the warranty period, FORC will, at its option, repair or replace the item at no additional charge (subject to standard limitations).
4. Specific Warranty Periods
FORC Fiber Splicers / INNO Instrument Splicers: 3 Years.
Cleavers and Accessories: 1 Year.
Distributed Test & Splicing Equipment: Original manufacturer’s warranty applies (e.g., EXFO, JDSU, Shineway, etc.).
All Other Products: 30 Days (excluding test and fiber splicing equipment).
[IMPORTANT NOTICE]
Prices are subject to change without notice. All technical statements and recommendations are based on information believed to be reliable, but their accuracy is not guaranteed. Users should determine the suitability of the product for its intended use and assume all associated risks. No other recommendations or statements shall have force or effect unless contained in a written agreement signed by an authorized FORC officer.
